Refund policy

Thank you for shopping RECKONED. We want you to be confident in every piece you purchase.

PREORDERS
Preorder items are produced or reserved based on customer demand. Estimated shipping dates are provided on the product page and in your order confirmation. Please note that estimated shipping dates are estimates and may be subject to change.

Preorder cancellations may be requested within 24 hours of purchase. After this period, preorder orders cannot be canceled once production or fulfillment processing has begun.

RETURNS & EXCHANGES
We accept return requests within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with tags attached.

To request a return or exchange, please contact us at support@reckonedco.com with your order number and reason for the request. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery with your order number and photos of the item so we can review the issue and make it right.

NON-RETURNABLE ITEMS
Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return. Final-sale items are also non-returnable.

REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to an error by RECKONED.

CONTACT
For questions regarding a return, exchange, or refund, contact us at support@reckonedco.com.